If you need customer service support to find stores based on your ZIP code, press one. To find stores based on the city and state please enter your five digit ZIP code."
If you'd like to know the AutoZone store nearest you, press one. If you have a question or comment about an AutoZone store, press two."
"If you have a question or to find the regional office based on your ZIP code, press one. To find the regional office based on the city and state, press two."
This is Auto Zone's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Auto Zone agent. This phone number is Auto Zone's best phone number because 3,312 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-288-6966 include and other customer service issues. Rather than trying to call Auto Zone first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or chat. In total, Auto Zone has 1 phone number. It's not always clear what is the best way to talk to Auto Zone representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
CallHelpdesk does not provide call center services or customer support operations for Auto Zone. The two organizations are not related. CallHelpdesk builds free tools and shares information to help customers of companies like Auto Zone. For large companies that includes tools such as our CallHelpdesk Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
We've got a free service that'll call and talk to customer service for you, then send you a report. Or you could use our free service that waits on hold and tells you when a human rep is on the line. But if neither of those options sounds good, our team's also documented the phone menu for Auto Zone below.
We can call and chat with Auto Zone for you. Our AI-powered phone can dial, navigate those tricky phone menus, wait on hold, and even chat with customer service for you, completely free. You won't even have to figure out the path through all those phone options. Want to learn more about how we can call for you?
We can connect you with a live person. Our free CallHelpdesk Phone can even dial, navigate menus, and wait on hold for you, though you're welcome to do all the talking yourself. We'll let you know the moment a representative is on the line and ready, so you won't have to stress about menu options or getting lost in the phone system. Want to learn how to skip the hold time? Of course, we totally get it if you'd rather handle all the dialing, waiting, and talking on your own. Remember, all these free tools are completely optional. Our CallHelpdesk researchers regularly call this Auto Zone phone number to keep our documentation of their phone system up-to-date. Here's how our team describes the initial greeting you'll hear from the Auto Zone phone system: To locate the store nearest you, press 1. For questions or comments about an Auto Zone store, press 2. For questions or comments about an order, press 3. And here's our latest tip for navigating their phone menu to reach a real person as quickly as possible: Press 1 at the first menu. Next, press 1 to locate a store by City, ST or press 2 to locate a store by Zip Code. Enter the zip code. Press 1 for the closest store. Press 1 again for more information on the closest store. Then, press 2 to be transferred to that store. We've also included some clips we've found from Auto Zone's phone menus and helpful tips below, to give you a better idea of what to expect when you call. We've even pointed out why each one is important.
Thanks for calling AutoZone customer service. This call may be monitored or recorded for quality assurance. To find the AutoZone store closest to you, press one. If you have a question or comment about an AutoZone store, press two.
Thanks for calling AutoZone customer service. Just a heads-up, this call may be monitored or recorded for quality assurance. If you'd like to find the AutoZone store nearest you, go ahead and press one. If you need customer service support to find stores based on your ZIP code, press one. To find stores based on the city and state, please enter your five digit ZIP code.
Thanks for calling AutoZone customer service. Just a heads-up, this call might be recorded or monitored for quality. If you want to find the AutoZone store closest to you, press one. Got a question or comment about an AutoZone store? Just press two.
If you've got a question or need to find your regional office using your ZIP code, press one. If you'd like to find the regional office using a city and state, press two.
Auto Zone operates their call center for the 800-288-6966 phone number Mon-Fri 7am-10pm, Sat 7am-9pm, Sun 8am-8pm CT. The short answer is, you should call on a Friday. This observation and the following section are based on analysis of 247 calls made in the last 90 days using our free, web-based phone (see above).
Our free AI-powered phone can call and talk, wait on hold, or even navigate a phone system for you. Plus, you can schedule that call with Auto Zone for a time that works best for you, as long as they're open. We'll just quickly confirm you're ready before we place the call, just in case. That means you can pretty much "set it and forget it" ahead of time. Want to schedule a call with Auto Zone? Here's an important note about understanding busy times, hold times, and the best time to call. When we talk about "busy" or "less busy" times, we're really just referring to the volume of calls coming in. The busiest times are when the most people are calling this Auto Zone phone number, and naturally, the least busy times have fewer people calling. Now, a high call volume doesn't automatically mean you'll be stuck on hold for ages. Companies like Auto Zone staff their call centers differently throughout the day and week. So, surprisingly, you might even have a shorter wait on hold during their busiest periods. Ultimately, when we suggest the "best time to call," we're talking about that sweet spot where there's a lower call volume *and* shorter wait times.
Sunday's the least busy day to call Auto Zone. Tuesday's the busiest, averaging 163% more calls. We've based this on 247 calls from our AI-powered, web-based phone over 90 days. Sun Quietest Mon Tue Busiest Wed Thu Fri Sat Sun Quietest Tue Busiest
We've found Thursday usually has the shortest hold times. Tuesdays, though, typically see the longest average waits in the queue. But honestly, if you use our free 'call and talk for me' or 'wait on hold for me' service, you won't really need to worry about average wait times. We'll call and talk for you, or wait on hold for you.
So, the best day to call Auto Zone is Friday.
If you've got some time to read before you call Auto Zone, we recommend looking through our problem-specific articles. What is Auto Zone?
Auto Zone is a leading retailer and distributor of automotive parts and accessories. Since 1979, it's been a trusted spot for both professional mechanics and DIY car enthusiasts. With over 6,000 stores across the United States, Puerto Rico, Mexico, and Brazil, Auto Zone offers a huge range of quality products. This includes batteries, brakes, filters, wipers, engine parts, and more. Plus, they've got an extensive selection of tools and equipment for all sorts of car repairs and maintenance tasks. You'll definitely notice their commitment to customer service through their knowledgeable staff, reliable resources, and convenient shopping experience. Whether you need a simple replacement part or comprehensive advice on complex repairs, Auto Zone is dedicated to helping anyone keep their vehicles running smoothly. What are the payment options at Auto Zone?
Here at Auto Zone, we've got a bunch of convenient payment options to make things easy for you. We accept all the major credit and debit cards, like Visa, Mastercard, American Express, and Discover. Plus, you can pay with Apple Pay and Google Pay for a super smooth and secure transaction. If you're paying with cash, we do need exact change for safety reasons. We don't accept personal checks as a way to pay. Our main goal is to give you flexibility and convenience, making sure you have plenty of ways to pay for all your auto parts and accessories. So, whether you like using your card or your digital wallet, Auto Zone has got you covered. Shop confidently knowing that we accept your preferred payment method at all our stores. What's the Auto Zone Rewards program?
Auto Zone Rewards is a loyalty program designed to benefit our customers. By signing up, you'll earn rewards credits on qualifying purchases made in-store or online at Auto Zone. You can then redeem these credits for discounts, personalized offers, and exclusive promotional items. Plus, Auto Zone Rewards members get access to special events, sales, and giveaways. It's free to join, and you can sign up either in-store or online. To earn rewards, just provide your phone number or swipe your card at the time of purchase. The Auto Zone Rewards program is a fantastic way to save money and enjoy unique perks while shopping for auto parts and accessories at Auto Zone.
Just click the link above to find answers to almost any Auto Zone customer service question you might have, even step-by-step guides for the trickiest problems. You can also describe a new problem and get an instant response. Below, we've listed some recent calls made to Auto Zone and what they were about. Do any of these sound like why you're trying to call? For example, someone requested an emailed receipt, saying, "I was just trying to see is there a way I can have a receipt emailed to me because the receipt, I couldn't read it inside the store." This call lasted 19m 42s, on Feb 10, 2025 1:04 AM. We gather information about why customers call Auto Zone from issues they've reported to CallHelpdesk. These are Auto Zone issues reported to CallHelpdesk.
You've got other ways to reach Auto Zone customer service, not just the phone. We've listed the best options below, by medium.
You can chat with customer service using this link. If phone support isn't available or wait times are long, many folks prefer chat as a great alternative. Some even like it better than calling. Good news, Auto Zone provides this option.
For online customer service, Auto Zone's support is available on their website, often as a last resort. You'll likely dig through help articles before finding a form to submit your problem, and it rarely leads to a real-time conversation. That's why CallHelpdesk doesn't recommend this unless it's the only way.
You've found Auto Zone's best phone number! Here, you'll see the real-time wait on hold and find tools to help you skip those phone lines and get straight to an Auto Zone agent. We consider this Auto Zone's top contact number because 3,312 customers just like you have used it over the last 18 months and shared their feedback with us. The customer care unit answering calls to 800-288-6966 typically handles common customer service issues. Instead of calling Auto Zone right away, we suggest you first describe your problem to us; that way, we might be able to recommend the best way to reach them, whether by phone, web, or chat. Auto Zone actually only has 1 phone number in total. It's often hard to figure out the best way to talk to Auto Zone representatives, so we started putting together this information based on suggestions from our customer community. Please keep sharing your experiences so we can keep making this free resource better. Just to be clear, CallHelpdesk doesn't offer call center services or customer support for Auto Zone. The two organizations aren't related at all. CallHelpdesk simply creates free tools and shares information to assist customers of companies like Auto Zone. For big companies, this includes tools such as our CallHelpdesk Phone, which lets you call a company and skip waiting on hold for a live human representative. We're constantly working on these tools to help customers like you (and us!) navigate those confusing phone menus, long hold times, and general customer service headaches. As long as you keep telling your friends and family about us, we'll keep at it.