📄 Original Content
2416 wordsHow do I get through the phone menu to a live person?
Let us call and talk to Avast for you
We can get a live person on the line for you
Heard when the phone system first answers
They may ask your reason for calling (instead of a menu)
Welcome to Avast customer support. Your call to today may be recorded to help us improve our service. Let's get you the help you need. In a few words, could you let me know how I can help you today?"
What are the hours and when should I call?
Call when they- and you- are open
The least busy time to call
The shortest wait on hold
The best time to call Avast
Calling this Avast Customer Number
Calling the Avast customer service line seems to be aimed more at providing technical support than offering information to customers. When calling, the representative seemed anxious to get me off the phone rather than provide real support, which didn't exactly make for a pleasant interaction.
Making this call had a few positives and a few negatives. On the positive side of the ledger, I experienced almost no wait time to get connected with an agent. After just three questions with the automated system, I was connected to a representative and asked how she could assist me. Overall, my wait time was probably less than a minute, which I greatly appreciated.
However, the automated menu was clunky and awkward. The menu says it can understand simple commands, but when I asked for information about the Avast Essential antivirus plan, it said it could not understand the command. I then said "antivirus software", trying to dumb it down for the system as best as I could. It seemed to understand at that point and asked if I was on a Windows, Mac or other device. I said Windows, and the system said it would connect me with a specialist.
When connected, I asked what the difference was between the free program and the paid individual program. The representative offered no details; she simply told me I could go onto Avast's website and take a look at the comparisons between the two programs to decide which was best for me. She gave me the web address and said I could check which features each plan offered to help me choose.
I tried again to request details about the two plans by asking about the 50 streaming locations the paid individual plan offered compared to the free version. She told me the paid version had all the software bundled into one program, and again repeated that I could go to the website and get a detailed look at what was available from each program.
She said the website could explain what each feature was so I could understand which program was best suited to my needs. She asked if it was my first time getting an Avast product, and I said it was. She said again that I should check the website for information and asked if there was anything else she could help with. I said no, and she wished me a pleasant day and hung up.
Overall, I felt like she seemed more annoyed than helpful. I couldn't tell if she didn't know how to answer my question or was simply trained to get me to go to the website instead of get help on the phone. Either way, it was off-putting. I get that Avast is an online-focused company, but when someone calls, they shouldn't get brushed aside. Based on this, I would not recommend calling this number unless you need technical assistance.
Why Customers Call Avast
What is the difference between Avast Free and Avast Premium?
How to Reset My Avast Password?
What are the system requirements for Avast antivirus?
Top Avast customer service problems
More Avast Customer Service Contacts
Avast Customer Email Addresses
Avast Customer Help Desk / Web Support
Conclusion and closing notes
This is Avast's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Avast agent. This phone number is Avast's best phone number because 23,130 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 855-738-1646 include Lost or Broken Phone, Transfer Service, Change Plan, Device Support, Cancel Service and other customer service issues. The Avast call center that you call into has employees from Wilmington, DE / El Salvador and is open 24 hours, 7 days according to customers. In total, Avast has 1 phone number. It's not always clear what is the best way to talk to Avast representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
CallHelpdesk does not provide call center services or customer support operations for Avast. The two organizations are not related. CallHelpdesk builds free tools and shares information to help customers of companies like Avast. For large companies that includes tools such as our CallHelpdesk Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
✨ Humanized Content
2319 wordsHow do I get through the phone menu to a live person?
We have a free service that'll call and talk to customer service for you, then send you a report. Or, there's our free service that waits on hold and tells you when a human rep's on the line. But if neither of those sounds good to you, our team's also documented the phone menu for Avast below.
Let us call and talk to Avast for you
We can call Avast and talk to them for you. Our AI powered phone can do it all: dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to figure out the various phone options. Want to learn more about us calling for you?
We can get a live person on the line for you
We can get a live person on the line for you. That same, free CallHelpdesk Phone can call, navigate the menus, and wait on hold for you, though you can opt to do all the talking yourself. We'll notify you when a rep is on the line and ready to chat, so there's no need to worry about changing menu options or weaving your way through the maze. Learn about skipping the hold time. Of course, we totally understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional. CallHelpdesk researchers routinely call this Avast phone number to document the phone system. Here's how our research team describes the way the Avast phone system greets you: "Please tell me what I can assist you with today." Here's our latest tip for weaving through the phone menu to get to a real person the fastest: "Direct to a human." Below are some clips we've found from Avast's phone menus and tips that help give you an idea of what you'll encounter when you call. We've highlighted why they're important as well:
Heard when the phone system first answers
Just a heads-up, this call may be recorded for quality and training purposes. Thanks for calling Avast customer support. I'm able to understand brief sentences. How can I help you today? I can get you to an agent, but you may experience a wait time. If you work with me, I should be able to complete your request.
They may ask your reason for calling (instead of a menu)
Just a heads-up, this call might be recorded for monitoring and training. Welcome to Avast customer support! We record calls like yours to help us improve our service. Let's get you the help you need. Could you tell me briefly what I can help you with today? Excerpt from a call with Avast Tuesday, September 3, 2024 2:57 AM
What are the hours and when should I call?
Avast operates the call center for this 855-738-1646 phone number, which is open 24/7. So, the short answer is that you should definitely call on a Tuesday. We've figured this out by analyzing 656 calls made over the last 90 days using our free, web-based phone (see above).
Call when they- and you- are open
When you use our free AI-powered phone to make calls, wait on hold, or navigate phone menus for you, you can also schedule a call with Avast for a time that works for you, when they're open. We'll confirm you're ready before placing the call, just in case. This means you can truly "set it and forget it" ahead of time. Schedule a call with Avast Schedule a call with Avast. Here's an important note: busy times vs hold times vs best time to call. When we talk about 'busy' or 'less busy' times, we're referring to the sheer volume of calls. The busiest times are when the most people are calling this Avast phone number (and the least busy times have fewer people calling). But this high call volume doesn't necessarily mean you'll have a long hold time. Companies like Avast staff their call centers differently based on the time of day and day of the week. So, you might actually experience a shorter wait on hold even at the busiest of times. When we refer to the 'best time to call,' we're looking for that optimal combination of lower call volume and shorter wait times.
The least busy time to call
If you're wondering, Sunday is the least busy day to call Avast. Thursday, however, is the busiest, seeing an average of 176% more calls. We've based this on a sample of 656 calls made using our AI-powered, web-based phone in the past 90 days. Sun Quietest Mon Tue Wed Thu Busiest Fri Sat Sun Quietest Thu Busiest
The shortest wait on hold
We've found the shortest hold times are on Friday. On the flip side, you'll typically find the longest average wait in the queue on Thursday. But honestly, if you use our free call and talk for me or wait on hold for me service, you don't really need to worry about those average wait times. Just remember: call and talk for me wait on hold for me.
The best time to call Avast
Basically, Tuesday's the best day to call Avast.
Calling this Avast Customer Number
By Jeff Whelpley Calling Avast’s customer service line really felt like it was set up more for technical support than for giving customers information. When I called, the representative seemed eager to get me off the phone instead of actually helping, which definitely didn't make for a pleasant chat. This call had both its ups and downs. On the positive side, I barely waited at all to speak with someone. After just three questions with the automated system, I was connected to a representative who asked how she could assist me. My total wait time was probably less than a minute, which I truly appreciated. However, the automated menu itself was pretty clunky and awkward. It claims it can understand simple commands, but when I asked for information about the Avast Essential antivirus plan, it told me it couldn't understand. So, I tried saying "antivirus software," trying my best to simplify it for the system. It seemed to get it then and asked if I was on a Windows, Mac, or other device. I said Windows, and the system informed me it would connect me with a specialist. Once connected, I asked what the difference was between their free program and the paid individual program. The representative didn't offer any details; she just told me I could go to Avast's website and look at the comparisons between the two programs to decide which was best for me. She even gave me the web address and said I could check out what features each plan offered to help me choose. I tried once more to get specifics on the two plans, asking about the 50 streaming locations the paid individual plan offered compared to the free version. She mentioned the paid version bundled all the software into one program and reiterated that I could check out the website for a detailed look at what each program offered. She said the website would explain each feature, helping me understand which program was best for my needs. She asked if this was my first Avast product, and I confirmed it was. She stressed again that I should really check the website for info and then asked if there was anything else she could help me with. I said no, and she wished me a pleasant day before hanging up. Honestly, I got the feeling she was more annoyed than helpful. I couldn't tell if she simply didn't know the answer or if she was just trained to push me to the website instead of helping me over the phone. Either way, it was pretty off-putting. I understand Avast is an online-focused company, but when you call, you shouldn't just get brushed aside. Because of this experience, I wouldn't recommend calling this number unless you really need technical help. Jeff genuinely believes that all customers deserve good service. He's been building tools, inventing phone tree hacks, and helping customers since before his days at CallHelpdesk. He's also a Google GDE and actively involved in the Angular community.
Why Customers Call Avast
If you've got a moment to read before calling Avast, we suggest checking out some of our problem-specific articles. What's the difference between Avast Free and Avast Premium?
What is the difference between Avast Free and Avast Premium?
So, what's the main difference between Avast Free and Avast Premium? It really comes down to the level of protection and features you're looking for. Avast Free gives you essential protection against malware, viruses, and spyware, along with a robust browser extension for safe browsing. It also includes Wi-Fi security scanning, a password manager, and automatic software updates. Avast Premium, though, offers comprehensive protection with advanced features. You get everything Avast Free has, plus extra layers of defense like real-time protection from phishing attacks, ransomware protection, an advanced firewall, and webcam protection against unauthorized access. Avast Premium also throws in more features, such as automatic software updates for third-party programs, a secure file shredder for permanent data deletion, and a sandbox feature for testing suspicious files in a secure environment. Basically, Avast Premium provides enhanced protection and a wider range of advanced features compared to Avast Free, making it a much more comprehensive security solution for users. How to Reset My Avast Password?
How to Reset My Avast Password?
Resetting your Avast password might feel daunting, but with these easy steps, you'll have it done in no time. Always create a strong password and change it regularly to keep your account safe and secure. The process is quick, especially if you enter the correct email address when changing your password. If anything comes up, reach out to customer support for guidance. What are the system requirements for Avast antivirus?
What are the system requirements for Avast antivirus?
Avast antivirus system requirements vary by version and platform. For Windows, Avast Free Antivirus and Premium Security need Windows 7 SP1 or higher, 1 GB RAM, and 2 GB free disk space. Avast Business Antivirus and Managed Antivirus need Windows 10, 8.1, 8, 7, Vista (SP2), or XP (SP3), plus 4 GB RAM and 2 GB free disk space. Avast Antivirus for Mac needs macOS 10.10 (Yosemite)+ and 500 MB free disk space. Avast Mobile Security works on Android 5.0 (Lollipop)+ with 100 MB free space. Keep in mind, exact requirements might vary by feature use and can change with software updates. Top Avast customer service problems
Top Avast customer service problems
Just click the link above, and you'll find answers to almost any Avast customer service question, even step-by-step guides for the trickiest issues. You can also describe a new problem and get instant answers. Take a look at these recent Avast calls and their reasons. Do any sound like why you're calling? **Canceling a subscription and refund:** "I was charged forty two ninety nine yesterday on my Cash App account because there's the Avis premium I have not realized." (Call: 11m 42s, Jan 20, 2025 8:36 PM) **Canceling a free trial:** "So I was wondering if I could cancel it." (Call: 8m 8s, Jan 15, 2025 3:12 PM) **Need a refund:** "I need assistance with getting a refund on my account, please." (Call: 15m 10s, Jan 14, 2025 3:18 AM) **Requesting a refund:** "I'm calling because I need a refund for my account, please." (Call: 5m 9s, Jan 14, 2025 3:08 AM) **Requesting account refund:** "I'm seeking assistance with a refund for my account." (Call: 5m 11s, Jan 14, 2025 3:00 AM) We get all this info on why customers call Avast from issues they've reported directly to CallHelpdesk. These are all Avast issues reported to CallHelpdesk.
More Avast Customer Service Contacts
Calling isn't the only way to reach Avast customer service. We've listed the best options below, broken down by medium.
Avast Customer Email Addresses
You can reach Avast customer service at helpdesk@avast.com. Emailing might not be your top pick for urgent or time-sensitive issues, but it's a widely used communication method, and Avast will reply to your email.
Avast Customer Help Desk / Web Support
The Avast customer service submission form at support.avast.com is often a last resort, or sometimes your only option. You'll likely dig through help articles before you can even find the form to submit your problem, and it rarely leads to a real-time conversation. That's why CallHelpdesk doesn't recommend this unless it's the only way.
Conclusion and closing notes
Here's Avast's top phone number, complete with the current real-time wait on hold and tools to help you skip the lines and get straight to an agent. We're confident this is Avast's best number because 23,130 customers, just like you, used it over the last 18 months and shared their feedback. When you call 855-738-1646, their customer care team can usually help with common issues like a Lost or Broken Phone, Transfer Service, Change Plan, Device Support, Cancel Service, and other service problems. According to customers, Avast's call center has employees in Wilmington, DE / El Salvador and is open 24 hours, 7 days a week. Avast only has 1 phone number in total. Since it's not always clear how to best reach Avast reps, we've compiled this info from customer community suggestions. Please keep sharing your experiences so we can keep improving this free resource. Just to be clear, CallHelpdesk doesn't provide call center services or customer support for Avast. The two organizations aren't related. Instead, CallHelpdesk builds free tools and shares info to help customers of companies like Avast. For bigger companies, that includes tools like our CallHelpdesk Phone, letting you call but skip waiting on hold for a live human rep. We're always working on these tools to help customers like you (and us!) navigate messy phone menus, hold times, and customer service confusion. As long as you keep sharing it with your friends and family, we'll keep doing it!