How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Shoppers Drug Mart below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free CallHelpdesk Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
CallHelpdesk researchers routinely call this Shoppers Drug Mart phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this Shoppers Drug Mart number should go right to a real human being
Below are some clips we've found from Shoppers Drug Mart's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask you to enter information with the dial pad
"Thank you for calling Shoppers Drug Mart. To continue in English, press one. We are currently experiencing high call volume. And resulting in extended wait times. If your inquiry is related to PC Optimum points, please download our PC Optimum app, or visit p c optimum dot c a to access your account details, and manage general inquiries such as missing points, profile updates, and much more. If your inquiry is urgent, please stay on the line for the next available representative. We appreciate your patience. Protect yourself this upcoming flu season. For details on how to book a flu shot or for frequently asked questions, please visit shoppers drug mart dot c a forward slash flu. Or simply use your Shoppers Drug Mart mobile app.
Your call will be recorded for quality and training purposes.
If you know your party's extension, please enter it now."
Excerpt from a call with Shoppers Drug Mart
Saturday, November 30, 2024 9:40 PM
In fact, much of this information on this page is superfluous because this Shoppers Drug Mart phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.
What are the hours and when should I call?
Shoppers Drug Mart operates the call center for this 800-746-7737 phone number 24 hours, 7 days. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 235 calls made in the last 90 days using our free, web-based phone (see above).
Call when they- and you- are open
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, you can also schedule the call with Shoppers Drug Mart at a time when they are open and when it works for you. We will confirm you are ready before placing the call, just in case. That means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Shoppers Drug Mart phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Shoppers Drug Mart staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Shoppers Drug Mart is Saturday. The most busy day to call is Thursday, which averages 233% more phone calls by comparison. Again, this is based on a sample of 235 calls made with our AI-powered, web-based phone in the last 90 days.
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The shortest wait on hold
We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Monday.
The best time to call Shoppers Drug Mart
In summation, the best day to call Shoppers Drug Mart is Tuesday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.
Why Customers Call Shoppers Drug Mart
If you have time to do a bit of reading before you call Shoppers Drug Mart, we recommend you read over some of our problem-specific articles.
Do you offer a loyalty program?
Yes, Shoppers Drug Mart offers a highly beneficial loyalty program called PC Optimum. As a member, you earn points on your purchases at Shoppers Drug Mart and other participating stores. These points can be redeemed for free products, discounts, and special promotions. PC Optimum offers personalized offers and tailored rewards based on your shopping habits, ensuring you receive the most relevant and valuable benefits. By linking your PC Optimum account to your Shoppers Drug Mart app or card, you can conveniently track your points, access exclusive deals, and receive customized recommendations. Joining the PC Optimum program is free and provides a convenient way to save money while shopping at Shoppers Drug Mart and its affiliated stores.
What is the Shoppers Optimum program?
The Shoppers Optimum program is a customer loyalty program offered by Shoppers Drug Mart, Canada's leading pharmacy retailer. It allows customers to earn and redeem points on eligible purchases at Shoppers Drug Mart stores and online. By becoming a member, customers can accumulate points on various items including prescription medications, over-the-counter products, beauty and personal care items, and everyday essentials. These points can be redeemed for savings on future purchases, providing customers with exclusive discounts and benefits. The Shoppers Optimum program also offers personalized offers and promotions tailored to individual shopping habits, ensuring that customers receive relevant and valuable rewards. With no membership fees, the Shoppers Optimum program is an excellent way for customers to maximize their savings and enjoy an enhanced shopping experience at Shoppers Drug Mart.
Top Shoppers Drug Mart customer service problems
Click the link above to get answers to just about any Shoppers Drug Mart customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Shoppers Drug Mart, and their purpose. Are any of these similar to the reason you are trying to call?
Expired gift card inquiry: "I wondered if you could do something about this."
- From a call lasting 5m 5s , Oct 30, 2024 10:18 PM
More Shoppers Drug Mart Customer Service Contacts
There are of course other ways to contact Shoppers Drug Mart customer service besides the phone. Below we list the best ones, by medium.
Shoppers Drug Mart Customer Help Desk / Web Support
As a last, sometimes only, resort- Shoppers Drug Mart customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why CallHelpdesk does not recommend this unless it's the only way.
Conclusion and closing notes
This is Shoppers Drug Mart's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Shoppers Drug Mart agent. This phone number is Shoppers Drug Mart's best phone number because 1,494 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-746-7737 include Make an order, Product information, Complaint, Returns, Overcharge/Strange charge and other customer service issues. Rather than trying to call Shoppers Drug Mart first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Shoppers Drug Mart has 1 phone number. It's not always clear what is the best way to talk to Shoppers Drug Mart representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
CallHelpdesk does not provide call center services or customer support operations for Shoppers Drug Mart. The two organizations are not related. CallHelpdesk builds free tools and shares information to help customers of companies like Shoppers Drug Mart. For large companies that includes tools such as our CallHelpdesk Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.