Skype

Skype is a Microsoft-owned app that provides video calling services to customers around the world. While it is one of the earliest and best-known video calling applications, Skype does not, in fact, offer phone-based customer support for its consumer service. Only Skype for Business accounts have the option of calling Skype customer support.

Why Do People Call Skype Customer Support?

People contact Skype customer support for a range of reasons, including:

• Technical support
• Billing inquiries and questions
• Requests for help with a hijacked or hacked account
• Call quality issues
• Reporting harassment

Best Practices for Calling Skype Customer Service

Skype does not provide phone-based customer support. If you are having issues with your Skype service, you'll need to connect with customer service either through the app or Skype's website. Once you are on the customer service page, you'll have to indicate the issue via an interactive menu. From there, you'll be given tips to resolve your problem, with the option of connecting with Skype via live chat.

How do Consumers Feel About Calling Skype Customer Service?

Many customers who depend on Skype for communication are unhappy with the company's decision to not provide phone-based customer support. Still, they are able to connect with customer service agents via online chat, and many people who use Skype are satisfied with this option.

What Kind of Issues can Skype Customer Service Representative Resolve?

Because Skype offers digital services, its customer service representatives are able to resolve most issues over the phone. These include problems with using the service, including technical problems within the app, poor connections, and billing issues.

What Can't Be Resolved With a Call to Skype Customer Service?

Skype customer service cannot resolve incompatibilities between its app and your computer, mobile device, or other equipment. If you find that an incompatibility exists, you will have to replace, update or repair your device.

Similarly, if you are using Skype with other applications, such as a call recording service, a Skype agent generally will not be able to provide assistance. You'll have to work with the technical support team that services the third-party application.

Note: Suspect that your Skype account has been hacked, take action immediately. Change your password if you still can, let Skype know what happened via live chat. If your credit card information has been compromised, contact your bank immediately.

What Should You Do If You Have an Unsuccessful Call with Skype?

Since it isn't possible to call Skype, you will need to use its live chat option to connect with a customer service representative. If your communication does not provide you with an acceptable resolution, there are still things you can do to get a question answered or issue addressed.

• The first thing you can do is review your live chat transcript to see if you can identify any particular areas of miscommunication between you and the support agent. When you do this, you'll be better prepared for your next chat with Skype customer service.
• Next, request another live chat. It is possible that the next agent that you communicate with will be in a better position to address your issue. This may be due to more effective communication between you and the representative, or because he or she has more training and experience.
• Another option is to reach out to Skype over Twitter. Skype does maintain a customer service Twitter account and the social media specialist that you connect with might be able to resolve your concern.
• Skype also has customer service forums on its website. You'll be able to connect with other users there, and many of these individuals are very experienced in dealing with Skype issues. You may be able to find someone who understands why your service is not operating the way it should and can provide tips for resolving it on your own.