During this call, we may ask for and collect personal information. To proceed, please hold or say continue."
This is BC Hydro's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a BC Hydro agent. This phone number is BC Hydro's best phone number because 7,014 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-224-9376 include Setup service, Book appointment, Change appointment, Meter reading, Cancel service and other customer service issues. Rather than trying to call BC Hydro first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, BC Hydro has 1 phone number. It's not always clear what is the best way to talk to BC Hydro representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
CallHelpdesk does not provide call center services or customer support operations for BC Hydro. The two organizations are not related. CallHelpdesk builds free tools and shares information to help customers of companies like BC Hydro. For large companies that includes tools such as our CallHelpdesk Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
Why not try our free service? It'll call and chat with customer service for you, then send a report. We also have a free service that'll wait on hold and tell you when a human rep's available. If neither of those works for you, our team's documented the phone menu for BC Hydro below.
How about we call BC Hydro for you? Our AI-powered phone handles everything: dialing, navigating the phone menu, waiting on hold, and even talking to customer service for you, for free. You don't even have to figure out the various phone options. Learn more about how we can call for you.
We can actually get a live person on the line for you. Your free CallHelpdesk Phone can handle calling, navigating menus, and waiting on hold for you, but you're always welcome to do all the talking yourself. We'll let you know the moment a rep is on the line and ready to chat, so you won't have to stress about changing menu options or trying to weave your way through a confusing maze. Want to learn how to skip the hold time? And of course, we totally get it if you'd rather do all the dialing, waiting, and talking yourself. Remember, all these free tools are completely optional. Our CallHelpdesk researchers regularly call this BC Hydro phone number to keep tabs on their phone system. Here's how our research team says the BC Hydro phone system greets you: "In a few words, please tell us the reason for your call today." And here's our latest tip for navigating the phone menu to reach a real person as quickly as possible: Press 2, then press 1. Next, press 3. Then press 4, and then just wait on the line until you're transferred to a representative. Below, you'll find some clips we've gathered from BC Hydro's phone menus and tips that should give you a good idea of what to expect when you call. We've also highlighted why each one is important.
Thanks for calling BC Hydro. In a few words, what's your call about today? From a call with BC Hydro on Thursday, June 6, 2024, 11:21 PM.
It sounds like you're calling about a downed power line, is that right? Okay. Just so you know, this call's being recorded for quality assurance. We might need to ask for some personal information during our chat. To proceed, please hold or say 'continue'.
BC Hydro operates the call center for this 800-224-9376 phone number. They're open Mon-Fri 7am-8pm and Sat 9am-5pm ET. The short answer? Call on a Monday. This observation, and the next section, are based on analyzing 261 calls made in the last 90 days using our free, web-based phone (see above).
With our free AI-powered phone, you can call, talk, wait on hold, or navigate – plus, you can schedule your BC Hydro call for a time that works for you when they're open. We'll confirm you're ready before we place the call, just in case. That means you can pretty much "set it and forget it" beforehand. So, go ahead and schedule that call with BC Hydro! A quick note on busy times, hold times, and the best time to call: When we say 'busy' or 'less busy,' we're talking about the volume of calls. The busiest times are when the most people are calling this BC Hydro phone number (while least busy times have fewer people calling). But a high call volume doesn't necessarily mean you'll have a long hold time when you call. Companies like BC Hydro staff their call centers differently based on the time of day and day of the week. So, you might find your wait on hold is shorter, even at the busiest times. When we talk about the 'best time to call,' we mean that optimal mix of lower call volume and shorter wait times.
So, when you're calling BC Hydro, Saturday's usually the quietest day. On the flip side, Thursday's the busiest, with 338% more phone calls on average. We figured this out by analyzing 261 calls made using our AI-powered, web-based phone in the last 90 days. So, remember: Thu Busiest, Sat Quietest.
We've found that Wednesday usually has the shortest hold times. The longest wait in the queue, on average, happens on Friday. But honestly, if you're using our free call and talk for me or wait on hold for me service, you really don't need to worry about those average wait times. call and talk for me wait on hold for me
So, the best day to call BC Hydro is Monday.
If you've got a moment to read a bit before you call BC Hydro, we recommend checking out some of our articles on specific problems. For example: How Do I Pay My BC Hydro Bill?
Wondering how to pay your BC Hydro bill? They've got plenty of options, including online banking through your bank, using your MyHydro account, automatic withdrawal from your bank account every payment cycle, via a third party with your debit or credit card, in person at a Service BC location, or by mail.
BC Hydro offers lots of ways to pay your bill, making it convenient and flexible for customers. We want to make sure there's an option for everyone, so here are your choices: You can pay through online banking, whether you're using your bank's website or their mobile app. You can also set up pre-authorized payments so your bills get paid automatically on the due date. We also accept credit cards, letting you earn rewards while you conveniently pay your bill. If you prefer, telephone banking is an option too, letting you pay directly from your bank account. Plus, you can pay in person at authorized payment outlets across the province. Ultimately, BC Hydro wants to make paying your bill simple, accessible, and hassle-free for all our valued customers with these options. What are the penalties for late payment of BC Hydro bills?
Here are the penalties for late BC Hydro bill payments. If we don't get your payment by the due date on your bill, we'll apply a late fee of 2% of the outstanding balance. You'll also be charged interest on the unpaid balance at 1.5% per month (19.56% per annum). It's crucial to know these penalties compound monthly, so your owed amount could increase over time. To avoid these charges, please pay your BC Hydro bill on or before the due date. If you're facing difficulties, we recommend reaching out to our customer service representatives to discuss payment arrangements or explore available assistance programs. Top BC Hydro customer service problems
You can click the link above to find answers to almost any BC Hydro customer service question, even step-by-step guides for the trickiest problems. You can also describe a new issue and get instant answers. Below, we've listed some recent calls to BC Hydro and why people called. Do any of these sound like why you're trying to reach us? * **Didn't receive a bill:** "I have not received my bill." - From a call lasting 24m 1s , Jan 27, 2025 7:11 PM * **Service damage complaint:** "Your service people harmed our lens landscaping." - From a call lasting 9m 14s , Jan 24, 2025 8:08 PM * **Requesting hydro bill details:** "America's Got Hydro bill for two two seven seven McCallum Road, suite three twenty six, please." - From a call lasting 26m 2s , Jan 21, 2025 8:55 PM * **Account payment inquiry:** "Just give me a person." - From a call lasting 3m 57s , Jan 21, 2025 4:35 PM * **Add second account:** "I need a second account." - From a call lasting 38m 24s , Jan 7, 2025 11:55 PM We get information about why customers call BC Hydro from issues they've reported to CallHelpdesk. These are common BC Hydro issues reported to CallHelpdesk.
You can reach BC Hydro customer service in other ways besides calling. Below, we've listed the best options, by medium.
Online customer service for BC Hydro is often a last, or even your only, resort. You'll likely need to dig through help articles before finding a form to submit your issue, and it rarely leads to a real-time chat. That's why CallHelpdesk doesn't recommend it unless you have no other option.
This is BC Hydro's best phone number, along with the current real-time wait on hold, and handy tools to help you skip those phone lines and get straight to a BC Hydro agent. We know this is BC Hydro's best phone number because 7,014 customers, just like you, have used this contact info over the last 18 months and shared their feedback with us. When you call 800-224-9376, you'll likely be calling about common issues like setting up service, booking or changing an appointment, meter readings, canceling service, or other general customer service questions. Instead of calling BC Hydro right away, try telling us about your problem first. That way, we might be able to suggest the best way to reach them, whether by phone or online. Believe it or not, BC Hydro only has one phone number in total. It's often tough to figure out the best way to talk to BC Hydro reps, which is why we started putting together this information, all based on suggestions from our customer community. Please keep sharing your experiences so we can keep making this free resource even better. Just to be clear, CallHelpdesk doesn't offer call center services or customer support for BC Hydro. We're not related to them at all. CallHelpdesk simply creates free tools and shares information to help customers dealing with companies like BC Hydro. For bigger companies, that includes tools like our CallHelpdesk Phone, which lets you call a company and skip waiting on hold for a live person. We're always working to improve these tools to help customers like you (and us!) get through those confusing phone menus, long hold times, and general customer service headaches. And as long as you keep sharing it with your friends and family, we'll keep building them.